Your tracking number is sent by email within 1–3 business days after your order is placed. Check your spam folder if you haven't received it.

Standard worldwide shipping takes 7–15 business days. Delivery times may vary depending on your location and customs processing.

Yes, it's normal for tracking to show no movement for a few days while your package clears customs or is processed at a sorting facility. If it's been over 20 days, contact our support team.

Check with neighbors or your building's reception first. If still not found, contact us within 7 days of the delivery date and we'll open an investigation right away.